Orckestra new version

Jun 28, 2022

Orckestra, powered by mdf commerce, has released its version 5.3

We are very pleased to announce the release of Orckestra Commerce Cloud 5.3, which includes significant innovations that will further support customers in their ecommerce journey and help them achieve greater online growth.

This release includes several features to improve functionalities and end-user experience, including the ability to support ApplePay and ApplePay integration using the Bambora Payment Provider (now called Worldline). 

In addition, the Order Management application now provides the ability to view and edit base and custom order line-item attributes. Order editing rules can be configured at the individual fulfillment location level, which means each location can set a specific deadline until which customers can edit orders that they have already submitted. Also, our Reference Application now includes a packaged order editing experience that our customers can leverage to quickly enable their order editing process.  

Here is a more detailed overview of our most recent product updates:

Order Management

Orckestra Commerce Cloud now supports the ApplePay payment method

Orckestra Commerce Cloud (OCC) 5.3 complements the Bambora (now Worldline) payment service integration, introduced in the previous version of OCC, with ApplePay support. To support standard operational business needs, business users can manage the complete lifecycle of orders that use ApplePay in the same way as they can manage orders paid using standard credit card payment. Orders paid though ApplePay show distinct payment details and offer customer service representatives the standard set of payment operations. Users can refresh orders to view the latest payment status and can perform order modifications such as updating payment amounts, settling, or voiding a payment, and initiating order cancellation triggering refund operations.

Display and modification of order line items

Line-item details of orders can now be viewed and edited while creating, modifying, or viewing orders in the Order Management application.

Once line items have been selected by browsing the catalog or through manual SKU entry, clicking a line item from the list displays its default and custom attributes. The information is divided into 2 tabs: Item Information and Custom Attributes. Item Information displays base attribute values while Custom Attributes allow OMS users to view or modify the custom attributes of line items. For example, an OMS user can enter substitution preferences for a specific line item while reviewing an order.

This feature also supports recurring order features using line-item custom attributes to affect future orders. For example, shipping preferences are expressed in custom attributes of recurring items and lead to recurring orders enforcing those shipping preferences.

Location can now define the time required to fulfill orders as well as deadlines for customers to edit orders

In OCC 5.3, we introduced a pre-built component in the Reference Application provides end-users with the ability to edit orders after they have been submitted.  With this new functionality, customers can amend submitted orders with modifications such adding or removing items from their order. To ensure that changes to an order are not made too late in the fulfillment process, order editing cut-off time can easily be configured per fulfillment location. Fulfillment Location Managers can pick from 2 different settings: Fulfillment Cut-Off Time or Fulfillment Lead Time to define the timeframe required by fulfillment locations to prepare orders.

Paired with specific order and shipment statuses, this setting provides an adequate buffer for fulfillment locations to prepare orders.

Other Order Management Improvements

The new release also provides additional improvements.  Organization and location numbers are now editable after being created. It’s now also possible to reset a customer’s password using a manual entry. Customer Service Representatives can reset the customer’s password by clicking Reset Password in the Customer’s Account. 

Shipping recurring orders to different addresses

This new feature allows customers to have multiple recurring order schedules for the same line item to ship to different addresses. This requirement is common in B2B scenarios where a customer might want regular quantities of a specific item ordered at regular intervals and shipped to two or more different locations. 

Display of conditional content for different audiences

Businesses often have different customer segments and audiences, so they may need to display content based on these different customer types. For example, the website might show personalized banners if the customers are part of a “VIP Club” and a different version for regular users – or even store-specific content can be displayed if the user has selected a specific store on the front-end website.  

A new function in the Experience Management application now allows content managers to create different content within a content page that is targeting different audiences.

Find out more

To find out more about version 5.3 of the Orckestra Commerce Cloud and how it can power your ecommerce ecosystem and optimize your order management system, visit www.Orckestra.com.